WHAT DO I DO?

I bought a template yesterday and some of the included files do not open, I get errors (these are XML files). The seller hasn’t answered any questions in his file for about a month and I don’t know what I am supposed to do since refunds aren’t allowed and the seller might be gone forever. I am super bummed that I spent $40 on a file that doesn’t work when I could have spent that on something else.

I have only waited a day but going back and reading comments to see they haven’t answered any of them for over a month doesn’t give me much hope. Am I screwed or what can I do?

PS: I re-downloaded all the files 3 times and that fixed nothing. I tried opening the files in Notebook and XML Notebook and they both produced errors.

In Notepad, I get a lot of gibberish – nothing useful or understandable.

Thanks for trying to help. The extension is XML and Vista says “XML Document” in the description. It’s an XML file I just don’t know what’s wrong with it.

I don’t know I am just repeating what is there. The instructions call for changes to be made in the XML file. There are no other files with that extension in the entire package. I’m sure it is somehow possible for any file type to be corrupt because this one is.

Assuming it is, do you think there’s anything that can be done on the administrative end of the site? I know the file can’t magically fix itself and the author may be gone for a long time, so what are my options?

well…try downloading the file again and see if it works. else, you have to contact support.